Hello. Typically, I have been very satisfied with the Panera franchise in Toms River, N...
GetHuman1473783's customer service issue with Panera Bread from November 2018
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The issue in GetHuman1473783's own words
Hello. Typically, I have been very satisfied with the Panera franchise in Toms River, NJ. On occasion, I have had to remind the workers that gloves are important when making sandwiches, handling bread, etc. Tonight, at *:** PM (*******) I pulled up to the drive through window.....I noticed that the gentleman was not wearing gloves as he was bagging my sandwiche...furthermore, the you lady pouring the soup....proceeded to them put the plastics in the bag without gloves...then proceeded to handle the money. I informed her that gloves needed to be worn. Her response......thank you for visiting Panera....this response deflected my concern and she quickly ignored my request. I then asked her what is your store number...she said it is on the receipt....which it is not.....her arrogance to appease with deflection did not go unnoticed and prompted this e-mail. I work in a large organization and feel compelled to relay this experience. In today's kitchen* it is essential to maintain sanitary standards.. I also feel compelled to report this to the local sanitation board as this appears to be a reoccurring theme on multiple visits to the Toms River location. Prior, I witnessed a worker in the back, as I was going through the drive, through use her bare hands to break then place the bread in a bag. Of course, that is after she wiped her brow.....Need I say more? Whether plastic or food, please remind this store that the customers like to view proper sanitation tactics.
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