Twice we ordered your delicious lobster rolls*** for me and * for my husband. We were...

GetHuman-vinmad's customer service issue with Panera Bread from June 2018

Help with my Panera Bread issue
Twice we ordered your delicious lobster rolls*** for me and * for my husband. We were told that we are only en***led to "potato chips" or an "apple."*The order is for "* lobster rolls." **Aren't we en***led to one of each? Potato chips and*or an apple each?
I trust that Panera Bread will make this right and come up with a resolution that is fair.
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Panera Bread

Customer service issue
Reported by GetHuman-vinmad
Jun 2nd, 2018 - 16d ago
I have an issue with Panera Bread too
Fixed
Seen by 5 customers so far
Similar issue to 686 others
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Timeline
GetHuman-vinmad started working on this issue
Jun 2nd 8:13pm
GetHuman-vinmad indicated the issue is not fixed yet.
Jun 3rd 3:42pm
GetHuman-vinmad indicated the issue is not fixed yet.
Jun 3rd 10:03pm