I'd like to start off by saying I love the food at Panda Express and was a happy custom...

GetHuman-jcasas's customer service issue with Panda Express from October 2018

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The issue in GetHuman-jcasas's own words
I'd like to start off by saying I love the food at Panda Express and was a happy customer when visiting the location in Round Rock TX. The location I now visit and is nearest to me is ***** Limestone Commercial Dr. Pflugerville, TX ***** and it has been a very disappointing experience. My issue is not the food but customer service, missing entrees and appetizers while going through drive through at the Pflugerville TX location. First issue I have is with a missing appetizer while going through drive through, I did not realize it was missing until dinner was being served to my family. I did not call to complain for this issue because I was not going to make the drive back to pick up the missing item. Second issue I have is with a missing entree and again did not realize the entree was missing until dinner was being served to my family. Last issue I have is with customer service. I'm not one to call and complain but after missing a complete entree I needed to say something. I called the Pflugerville location and asked for the manager and I was told the manager was too busy to speak to me. To clarify I asked Alex, the person that answered the phone, if the manager was too busy to handle a customer complaint and his response was yes. I asked who does the manager report to and his response was Emanuel Filva, I asked how do I make contact with Emanuel and Alex's response was he doesn't know and that they have no way of contacting him but that I can google Panda Express general manager Emanuel Filva to find contact info. Needless to say, I did not make contact with Emanuel. Location ***** Limestone Commercial Dr*Pflugerville, TX *****

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Panda Express

Customer service issue
Reported by GetHuman-jcasas
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26 others
0 customers following this

Timeline

GetHuman-jcasas started working on this issue
Oct 22nd, 2018 12:53pm

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