I'd like to start off by saying I love the food at Panda Express and was a happy custom...

GetHuman-jcasas's customer service issue with Panda Express from October 2018

2 views | 26 similar | 0 following
Help with my Panda Express issue
First: share to improve GetHuman-jcasas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jcasas's next move: call Panda Express.
The best way to get your problem resolved is to tap the button below to start calling Panda Express. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-jcasas may need:
Name on the reservation
The issue in GetHuman-jcasas's own words
I'd like to start off by saying I love the food at Panda Express and was a happy customer when visiting the location in Round Rock TX. The location I now visit and is nearest to me is ***** Limestone Commercial Dr. Pflugerville, TX ***** and it has been a very disappointing experience. My issue is not the food but customer service, missing entrees and appetizers while going through drive through at the Pflugerville TX location. First issue I have is with a missing appetizer while going through drive through, I did not realize it was missing until dinner was being served to my family. I did not call to complain for this issue because I was not going to make the drive back to pick up the missing item. Second issue I have is with a missing entree and again did not realize the entree was missing until dinner was being served to my family. Last issue I have is with customer service. I'm not one to call and complain but after missing a complete entree I needed to say something. I called the Pflugerville location and asked for the manager and I was told the manager was too busy to speak to me. To clarify I asked Alex, the person that answered the phone, if the manager was too busy to handle a customer complaint and his response was yes. I asked who does the manager report to and his response was Emanuel Filva, I asked how do I make contact with Emanuel and Alex's response was he doesn't know and that they have no way of contacting him but that I can google Panda Express general manager Emanuel Filva to find contact info. Needless to say, I did not make contact with Emanuel. Location ***** Limestone Commercial Dr*Pflugerville, TX *****

GetHuman-jcasas did not yet indicate what Panda Express should do to make this right.

How GetHuman-jcasas fixed the problem

We are waiting for GetHuman-jcasas to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Panda Express's attention and get better help faster. Tap below to get started.
Having Panda Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jcasas fixes it.
This email address isn't valid

Panda Express

Customer service issue
Reported by GetHuman-jcasas
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26 others
0 customers following this


GetHuman-jcasas started working on this issue
Oct 22nd, 2018 12:53pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians