Paddy Power (UK) Customer FAQ

Hmmm... we're not sure about that. The Rule 4 deductions can vary by date, race, and a number of other factors. We recommend checking with the source of the specific horse racing betting information for the most accurate and up-to-date facts.

I'm sorry, but we are not able to provide contact information for our team members handling promotional events. We take the privacy of our staff very seriously and it's a priority to protect their information. We encourage you to send in your interest or queries about promotional events through our online platforms or customer service channels. We will ensure your query is forwarded to the appropriate team.

We're sorry to hear you're having difficulty accessing your account. This issue could be due to location settings on your device. Paddy Power requires that customers place bets from within the UK or Ireland. If you're in these locations but being read as elsewhere, check your device's location settings and verify it's accurate. Also, using VPN services can affect this and may need turning off. If trouble persists, we recommend completely logging out and back in, or uninstalling and reinstalling the app. Sometimes, this can solve the location detection problem. However, always ensure you're abiding by the law and Paddy Power's terms of service.

Yes, you can change your personal details on Paddy Power; however, if the account is fully registered, verification checks have taken place using the incorrect details and you may not be able to change certain things. It's recommended to get in touch with the Customer Service as soon as you notice the error. They will guide you through the process to correct the details. This is important because the company is required by law to ensure that information relating to customers' identity is accurate. Bear in mind that you may need to supply additional documentation to verify your correct details.

We're sorry to hear about this issue. If your Bet Builder bet is showing as lost despite you believing it should have won, it could be due to a discrepancy between actual results and the data received by Paddy Power. Errors can sometimes occur in the fast-paced world of live betting. In such cases, we suggest making a screenshot of your winning bet and all relevant information. Then, contact the Paddy Power customer support team by phone call, chat, or email to help resolve the issue. They'll review the bet, and if they find it was settled incorrectly, they will correct it and ensure any winnings due are paid into your account.