Hi Sir*Madam,**My name is Rudy Alayon and I am currently staying out of the country. My...

GetHuman-rudyalay's Technical Support issue with PLDT from April 2020

Help with my PLDT issue
The issue in GetHuman-rudyalay's own words
Hi Sir*Madam,**My name is Rudy Alayon and I am currently staying out of the country. My parents in Philippines are complaining of totally losing internet connection. They do not have internet for almost * weeks now to be specific March ** . I am sure you received couple of phone calls coming from my sister in law via landline,she have been told that technicians are on the area will take care of it but unfortunately there is no one who took care of it. I also understand that we are in crisis situation and possibly that you don't have enough manpower but i believe we are essential.Please restore the internet connection as soon as you can. We waited weeks already and gave time our essential worker to do their job,is there any other reasons why we cannot fix it? We understand the delay but it was way long already and how it will affect my bill for next month? I will assume that you will not charge the same since I did not receive the service that I need. Can you please answer me because this is my second email to you. *Thank you so much and i will appreciate your feedback!**Rudy Alayon*Address: ***-BL-*** VILLA SAN MATEO ST BGY GUITNANG BAYAN *, VILLA SAN MATEO **Account number: ***********Contact Name and Number : Marites Agner * ***********

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Technical Support issue
Reported by GetHuman-rudyalay
Apr 8th, 2020 - 7 months ago
Fixed
Seen by 8 customers so far
Similar issue to 2249 others
0 customers following this
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Timeline

GetHuman-rudyalay started working on this issue
Apr 8th 1:11pm
GetHuman-rudyalay confirmed the issue is fixed. Hooray!
Apr 9th 1:29pm
GetHuman-rudyalay indicated the issue is not fixed yet.
Apr 9th 1:29pm
GetHuman-rudyalay indicated the issue is not fixed yet.
Apr 9th 8:53pm
GetHuman-rudyalay indicated the issue is not fixed yet.
Apr 10th 12:16am
GetHuman-rudyalay confirmed the issue is fixed. Hooray!
Apr 13th 12:26pm
GetHuman-rudyalay confirmed the issue is fixed. Hooray!
Apr 15th 2:28am

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