I am being financially assaulted by PHH!*I have never missed a payment and have been a...

GetHuman-erfjr's Overcharge/Strange charge issue with PHH Mortgage Solutions from October 2019

Help with my PHH Mortgage Solutions issue
Before contacting them, items GetHuman-erfjr may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-erfjr's own words
I am being financially assaulted by PHH!*I have never missed a payment and have been a customer for *** years. Over the past two months, I have been removed from making ACH payments due to a bankruptcy discharge ** years ago, so I set up bill pay with my bank! I made two payments per loan for September and October, both on time, and then PHH went into my bank account and attempted to take $****.** from my checking! This overdrew my account! I then called to rectify the situation and was told to wait! Two days later, PHH went into my bank account and stole ****.** from my account by retrying the ACH payment that I was told I no longer qualified for and was removed from!!!! This caused my bank account to be overdrawn more! To date I have accrued $*** in bank charges! And have not received my ****.** back! The process of trying to remedy this is horrendous and maddening! Can no one take charge and fix this immediately?? I have been working with Laurie agent*Z** but this does not seem to be a priority! I have a negative checking account balance and cannot do necessary daily tasks like shopping and paying bills due to PHH incompetence!!!! *I just got my mail and received a certified letter saying my second loan was in default due to lack on payments for two months, when in fact both payments were received on time according to YOUR website! *This situation is causing me great stress and needs to be resolved ASAP! I want my money back NOW!

GetHuman-erfjr did not yet indicate what PHH Mortgage Solutions should do to make this right.

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PHH Mortgage Solutions

Overcharge/Strange charge issue
Reported by GetHuman-erfjr
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 345 others
0 customers following this

Timeline

GetHuman-erfjr started working on this issue
Oct 21st, 2019 4:25pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 4:26pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 4:26pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 4:26pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 4:26pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 4:26pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 9:31pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 9:32pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 9:32pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 21st, 2019 9:32pm
GetHuman-erfjr shared this issue with followers on Twitter
Oct 21st, 2019 9:33pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 22nd, 2019 4:48pm
GetHuman-erfjr indicated the issue is not fixed yet.
Oct 22nd, 2019 4:48pm

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