Recently I made a purchase via your official website and I have received a mail saying...

GetHuman-nabeelm's customer service issue with Otterbox from November 2018

Help with my Otterbox issue
The issue in GetHuman-nabeelm's own words
Recently I made a purchase via your official website and I have received a mail saying that my order processing has been failed because you were unable to verify my information. I have made online purchases before and up to date, I have not faced any problems similar to this. I have contacted my financial institution and they confirmed the payment has gone through. Furthermore, as you have requested I’m quoting down the order number and my contact number. Waiting to hear back from you at your earliest. please reverse my funds from your bank for me to re- order the products. my financial institution requires a cancellation of the transaction***Order Number - *********Mobile Number- *************Country- Sri Lanka
reversing my funds for the cancelled order
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Otterbox

Otterbox Pursuit case for iPhone X*XS
Customer service issue
Reported by GetHuman-nabeelm
Nov 1st, 2018 - a mon ago
I have an issue with Otterbox too
Fixed
Seen by 7 customers so far
Similar issue to 98 others
0 customers following this
Items needed
Order number
Billing address
Email address
Phone number on account
Full name
Timeline
GetHuman-nabeelm started working on this issue
Nov 1st 6:39am
GetHuman-nabeelm indicated the issue is not fixed yet.
Nov 1st 6:40am