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OrderUp Customer FAQ

Top Answers & How-to Guides

How do I Contact OrderUp Customer Service?

The question we are asked most often is about how to talk to OrderUp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any specific dietary options or restrictions available?

Yes, OrderUp offers a range of dietary options and restrictions to cater to various needs. Whether you have dietary restrictions like...
Ask any question you have about OrderUp customer service, get an answer now.
Contact OrderUp customer service

Ordering Process

How do I place an order?

To place an order with OrderUp, first, visit the website or download the app. Then, enter your location to view the participating restaurants...
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Can I customize my order?

Yes, you can easily customize your order on OrderUp. We understand that everyone has unique preferences, dietary restrictions, and...
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Can I schedule a delivery for a later time?

Yes, you can schedule a delivery for a later time with OrderUp. We understand that sometimes you may want to plan ahead or have your...
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Tracking Orders

How do I track my order?

You can track your order in real-time through the OrderUp app or website. Simply log into your account and go to the "Order History"...
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Delivery Fees

What are the delivery fees?

The delivery fees for OrderUp vary depending on the restaurant and location. Each restaurant sets its own delivery fee, which can range...
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Payment Options

What types of payment options are accepted?

OrderUp accepts various payment options to provide convenience to its customers. Currently, OrderUp accepts major credit cards, including...
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Minimum Order

Is there a minimum order amount?

Yes, there is a minimum order amount when using OrderUp. In order to ensure efficient delivery and to cover the costs associated with...
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Cancellation Policy

What is the cancellation policy?

At OrderUp, our cancellation policy is designed to ensure a fair experience for both customers and our partner restaurants. If you...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, OrderUp offers various discounts and promotions to its customers. These special offers are regularly updated and can be found...
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Delivery Time

What is the average delivery time?

The average delivery time for OrderUp varies depending on several factors, including the distance between the restaurant and the delivery...
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Dietary Options

Are there any specific dietary options or restrictions available?

Yes, OrderUp offers a range of dietary options and restrictions to cater to various needs. Whether you have dietary restrictions like...
Read more

Help me with my OrderUp customer service issue

Ask any question you have about OrderUp customer service. We will do our best to get you answers right away.
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