Hi, *We booked flight in Jan *ref. ***********we took out cancellation insurance, and...

GetHuman-naziaaks's customer service issue with Opodo from July 2020

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The issue in GetHuman-naziaaks's own words
Hi, *We booked flight in Jan *ref. ***********we took out cancellation insurance, and have been trying to cancel our flights since March to no avail I have an email stating OPODO will process refunds for us but no status update so far and their phone number for cancellation line doesn't work. and now Ryan air are telling us to check in. I cant contact them either so that is of no help. I need refund processing asap as i would never risk taking my family on holiday at this time and the accommodation has been cancelled. *We took out cancellation insurance for just such extenuating situations and expect opodo to honour this agreement. I understand that they are very very busy at present but if they confirmed that a refund will be coming in the coming months, as long as i have an assurance I can relax a little, it is a lot of money for someone who has * kids and doesn't work. *what can i do now?*Kind regards,

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Opodo

Customer service issue
Reported by GetHuman-naziaaks
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3023 others
0 customers following this

Timeline

GetHuman-naziaaks started working on this issue
Jul 9th 1:34pm
GetHuman-naziaaks indicated the issue is not fixed yet.
Jul 9th 7:59pm
GetHuman-naziaaks indicated the issue is not fixed yet.
Jul 9th 8:01pm
GetHuman-naziaaks indicated the issue is not fixed yet.
Jul 9th 8:05pm