Hi, we booked flights to Taiwan via Shanghai with China Eastern Airlins with opodo. We...

GetHuman4371391's customer service issue with Opodo from February 2020

Help with my Opodo issue
The issue in GetHuman4371391's own words
Hi, we booked flights to Taiwan via Shanghai with China Eastern Airlins with opodo. We now learnt, that due to the Corona Virus, we will be put into quarantine in Taiwan for two weeks upon arrival, which would be our whole holida. After talking directl to the airline, I was told, that we could cancell the flight and get a refund as we booked prior to the **th of January. However, we need to cancell through opodo, who simply NEVER answer their phone. I have sat in the waiting loop literaly for HOURS only to have the call cancelled!!

GetHuman4371391 did not yet indicate what Opodo should do to make this right.

How GetHuman4371391 fixed the problem
The main problem was, that we could simply not get hold of opodo, as one can only contact them by phone. I literaly had my phone ringing for hours. After another *:** hour wait in the loop, I finally got through and could cancel the flights. We are now hoping, that the reimbursement will go through without any further problems.
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Customer service issue
Reported by GetHuman4371391
Feb 18th, 2020 - 2 years ago
GetHuman4371391 shared how to fix
Seen by 30 customers so far
Similar issue to 1025 others
0 customers following this
Items needed
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GetHuman4371391 started working on this issue
Feb 18th, 2020 9:46am
GetHuman4371391 confirmed the issue is fixed. Hooray!
Feb 19th, 2020 8:35pm