I ordered items to be sent to my son and never got any tracking. I had to go online to...

GetHuman-vpglazac's Complaint issue with OmahaSteaks.com from April 2020

Help with my OmahaSteaks.com issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-vpglazac's own words
I ordered items to be sent to my son and never got any tracking. I had to go online to get a definite deliver date. It didn't arrive on the date and when I net checked it still said the delivery date, the **th. I checked today ( the **th ) and the date had been changed. This is not my main complaint, mine is that the package was not to his house but your web site said it was delivered. Luckily my son has had this happen before but in reverse so he went to the other address and his order was there. He has registered a complaint to UPS but I wanted to you to know also. Also I am wondering why I did not get email updates for his order when I did get them for my which arrived at my house two days earlier. I tried to call and with line wait times I went to a call back ( they said an hour or more ) but after * hours and no call back I tried again and again long wait times but no offer of a call back I have gone to this format and hope I get some answers. *I order a lot and have not had any problems before as I usually get my sons orders delivered to me but because he is working form home now I sent his to his house saving a trip to deliver his order. I may have to go back to deliveries to me just to not have this problem again

GetHuman-vpglazac did not yet indicate what OmahaSteaks.com should do to make this right.

How GetHuman-vpglazac fixed the problem
We ( my son and I) were able to find the order that was left at the wrong address but the fact that I was never sent update emails I had to call to confirm a delivery date. When it wasn't delivered on that date I had to go again on the phone to know the deliver date had change. When I checked again on the delivery date it said the package had been delivered. As my son had gotten a package delivered to his for another person with the same house *'s but different street he when there and retrieved his order. We are lucky he is working from home and that his order was not lost completely. *My main complaint is not getting updates on his order. I am not sure you can do much about the company you use for deliveries but except register a complain and hope they can let that driver know his error.
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OmahaSteaks.com

Complaint issue
Reported by GetHuman-vpglazac
Apr 28th, 2020 - 6 months ago
Fixed
GetHuman-vpglazac shared how to fix
Seen by 7 customers so far
Similar issue to 217 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-vpglazac started working on this issue
Apr 28th 12:50am
GetHuman-vpglazac confirmed the issue is fixed. Hooray!
Apr 28th 3:31pm
GetHuman-vpglazac indicated the issue is not fixed yet.
Apr 28th 11:02pm
GetHuman-vpglazac indicated the issue is not fixed yet.
Apr 28th 11:05pm
GetHuman-vpglazac confirmed the issue is fixed. Hooray!
Apr 28th 11:05pm

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