Your customer service is atrocious for online ordering bc you “cannot cancel orders tha...

GetHuman3847319's customer service issue with Old Navy from October 2019

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The issue in GetHuman3847319's own words
Your customer service is atrocious for online ordering bc you “cannot cancel orders that have been placed” ... you can only “send a request to the distribution center” even though my call was ** mins after I placed the order. This should be noted in bold print at checkout online if this is your policy. No other online shopping center is like this. I had forgotten to use a coupon and called ** mins after my order to cancel it and was not helped bc the service person told me I couldn’t add the coupon ... despite the fact that I had multiple items. I called again an hour later and was told that the *st person “should have added the coupon.” I’ve been a customer for years and am so angry and will not shop w Old Navy ever again. You have a lot of competition and are failing to keep my business... you are wasting my time and money and it is not worth it!! More to this story but I’m angry!!

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Old Navy

Customer service issue
Reported by GetHuman3847319
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3700 others
0 customers following this

Timeline

GetHuman3847319 started working on this issue
Oct 29th, 2019 12:39pm