Your customer service is atrocious for online ordering bc you “cannot cancel orders tha...

Your customer service is atrocious for online ordering bc you “cannot cancel orders that have been placed” ... you can only “send a request to the distribution center” even though my call was ** mins after I placed the order. This should be noted in bold print at checkout online if this is your policy. No other online shopping center is like this. I had forgotten to use a coupon and called ** mins after my order to cancel it and was not helped bc the service person told me I couldn’t add the coupon ... despite the fact that I had multiple items. I called again an hour later and was told that the *st person “should have added the coupon.” I’ve been a customer for years and am so angry and will not shop w Old Navy ever again. You have a lot of competition and are failing to keep my business... you are wasting my time and money and it is not worth it!! More to this story but I’m angry!!