I recently bought your old elpaso dinner kit for enchiladas for times when I needed a q...

GetHuman3771384's Complaint issue with Old El Paso from October 2019

Help with my Old El Paso issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3771384's own words
I recently bought your old elpaso dinner kit for enchiladas for times when I needed a quick stressless dinner for my large family, knowing that you produce good tasting products. Imagine my dismay when I used * of these kits to make dinner for the family and had to throw it ALL out...the meal wasnt edible as the flour tortillas included in the pkg turn to a gluey mess. ACTUALLY the kindergarten paste we used to eat as kids tasted better. Nothing was salvageable. I made sure I followed the directions precisely. The worse part was even our Dog's refused to eat it....while you normally make a good product this was a definite loser...and I wasted * lbs of boneless skinless chicken ******* as well...why u would include thick flour tortillas to use instead of traditional corn is beyond me but thought I'd try it and am very sorry I did. I ended up throwing out about $**.** worth of groceries **. I would appreciate it if you could send us some coupons to offset the meal I had to THROW out! My mailing address is K. Spurrier **** High Noon Drive, PlumasLake, Ca *****

GetHuman3771384 did not yet indicate what Old El Paso should do to make this right.

How GetHuman3771384 fixed the problem
Called made my complaint company offer * coupons for free items, still out the cost if the meat as I no longer had the sales receipt from when I bought the product and meat ** days ago but at least they did do something
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Old El Paso

Complaint issue
Reported by GetHuman3771384
Oct 15th, 2019 - 2 years ago
Fixed
GetHuman3771384 shared how to fix
Seen by 3 customers so far
Similar issue to 254 others
0 customers following this
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Timeline

GetHuman3771384 started working on this issue
Oct 15th, 2019 8:18pm
GetHuman3771384 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 5:49pm