Hi I am writing about my order *********-*** made ***** this year and on hold nearly fo...

GetHuman1643359's customer service issue with Office Depot Corporate Office from November 2018

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The issue in GetHuman1643359's own words
Hi I am writing about my order *********-*** made ***** this year and on hold nearly four months. I received an in stock alert for this item Viewsonic XG****, yet have been informed that my order is still on hold. After speaking to your frankly unhelpful support team a dozen times the last agent assured me that my order would be shipped this week. I have little confidence in this as literally all the other estimates and promises have been false. I was then told office depot was informed that the product took * months to build which is a quite laughable lie. The agent was unable or unwilling to process a reorder from current stock to allow my order to ship. I have asked about comparable products as replacements such as the Dell S****DGR which I passed on four months ago in lieu of buying from you or the AW****H which matches features. I understand running out of supply on what was a good deal, however the repeated lies and unwillingness of support to assist me has really turned me off of office depot as a brand which I used often for business needs. I have heard many reports of other ordering and having much more helpful support. Im just hoping that this can get a shipment soon. thank you.
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Office Depot Corporate Office

Customer service issue
Reported by GetHuman1643359
Nov 28th, 2018 - 9 mons ago
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GetHuman1643359 started working on this issue
Nov 28th, 2018 5:36am