I spoke with a customer service representative today about an order I was promised woul...
GetHuman-karinbe's customer service issue with Office Depot Corporate Office from August 2018
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The issue in GetHuman-karinbe's own words
I spoke with a customer service representative today about an order I was promised would be shipped Friday. Today is Saturday and my order was still not received. The representative told me that what she can do would be to cancel the order and re-order right away. I originally placed the order at my local office depot store and paid cash. The representative did not inform me that when she would cancel my order I will be getting a credit back as a check in the mail and asked me to pay a second time for my new order. The reason that I ordered in the store to begin with was because the person who was helping me at the store promised that I would receive it the next day. I even gave a great review and took a survey giving my sales representative great ratings. Little did I know the customer service representative messed the entire order up and now that it’s Saturday and your delivery service was unreachable and they won’t be able to help me with my order until Monday morning. Additionally when I asked to speak with a supervisor she told me that one wasn’t around. I have never spoke with a customer service representative and was not able to speak with a supervisor right away. She put me on hold for about ** minutes until I spoke to supervisor who is trying to be accommodating but still did not satisfy me to the fullest. What I bought I needed to take out of town with me for someone who gave me money to buy for them. Now I don’t know if I’ll even receive my order on time. I am very disappointed. What I thought would be a simple easy process turned out to be a complete mess. I don’t know if I will ever shop with Office Depot again .
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