Very poor customer service for my elderly father trying to print a family photo. someone could PLEASE educate Chris on customer service and* or how to utilize the internet himself, it would be appreciated. I would hate for anyone else to receive the same poor customer service that my father and I received at your store.

GetHuman-kwashing's customer service issue with Office Depot Corporate Office from May 2018

19 views
 | 
625 similar
 | 
0 following
Help me with my issue
How did GetHuman-kwashing do it?
Waiting to hear how GetHuman-kwashing fixed the problem to share with other customers.
The issue in GetHuman-kwashing's own words
My elderly father was attempting to print out a family photo when Chris, Customer Sevice at Vicksburg location would not assist him. Also, Chris had NO CUSTOMERS at the time this incidence occured. ... To whom it may concern: ****I have never felt so hurt and offended by how someone treated my father than the way I felt last Thursday at the Office Depot in Vicksburg, MS at approximately *:**pm. I was on my way to pick up my child from my parents when I received a call from my father asking me to please come into the store to help him print out a family photo. When I made it into the store, my father was struggling trying to figure out how to send an email to one of your employees, Chris, in an attempt to get the photo printed. I sat there and watched while Chris stood in front of his computer awaiting on my father to send him an email which he had no idea how to do. . My father is older and the use of technology isn’t something he’s familiar with. ****With all of that being said, Chris had NO OTHER customers to assist yet he offered no assistance to my father on how to execute the task he was given. After minutes of frustration, I asked Chris to send a manager over to assist us since I couldn't figure out how to send the email. Randy Ford, Supervisor, came over to assist us and did a great job assisting us. He informed me that it is a possibility that Chris did not know the process either when I mentioned he didn’t offer assistance. I informed Randy the sole purpose of customer service is to assist the customer when needed and if an employee doesn't know how to assist with something then a supervisor should have been notified. No ones customer should have to endure the humiliation and frustration of trying to figure something out when an employee is being paid to assist with that task. If someone could PLEASE educate Chris on customer service and* or how to utilize the internet himself, it would be appreciated. I would hate for anyone else to receive the same poor customer service that my father and I received at your store.
ones customer should have to endure the humiliation and frustration of trying to figure something out when an employee is being paid to assist with that task
Education on Customer Service.
My father and I have been a customer for years and we expected Chris to perform his job.
I have an issue with Office Depot Corporate Office too
How GetHuman-kwashing fixed the problem
We are waiting for GetHuman-kwashing to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Office Depot Corporate Office's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Office Depot Corporate Office email you?
This email address isn't valid
Follow this issue
See how GetHuman-kwashing fixes it.
This email address isn't valid

Office Depot Corporate Office

Customer Service
Customer service issue
Reported by GetHuman-kwashing
May 22nd, 2018 - 6 mons ago
I have an issue with Office Depot Corporate Office too
Fixed
Seen by 19 customers so far
Similar issue to 625 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Customer name
Email address
Phone number
Billing/shipping address
Order number
Timeline
GetHuman-kwashing started working on this issue
May 22nd 8:57pm
GetHuman-kwashing shared this issue with others over email
May 22nd 9:24pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 22nd 9:59pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 22nd 10:00pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 22nd 10:00pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 22nd 10:01pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 22nd 10:09pm
GetHuman-kwashing indicated the issue is not fixed yet.
May 23rd 1:23am
GetHuman-kwashing confirmed the issue is fixed. Hooray!
May 24th 4:27am
GetHuman-kwashing confirmed the issue is fixed. Hooray!
May 24th 4:28am
GetHuman-kwashing confirmed the issue is fixed. Hooray!
May 24th 4:29am