Very poor customer service for my elderly father trying to print a family photo. someone could PLEASE educate Chris on customer service and* or how to utilize the internet himself, it would be appreciated. I would hate for anyone else to receive the same poor customer service that my father and I received at your store.
GetHuman-kwashing's customer service issue with Office Depot Corporate Office from May 2018
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My elderly father was attempting to print out a family photo when Chris, Customer Sevice at Vicksburg location would not assist him. Also, Chris had NO CUSTOMERS at the time this incidence occured. ... To whom it may concern: ****I have never felt so hurt and offended by how someone treated my father than the way I felt last Thursday at the Office Depot in Vicksburg, MS at approximately *:**pm. I was on my way to pick up my child from my parents when I received a call from my father asking me to please come into the store to help him print out a family photo. When I made it into the store, my father was struggling trying to figure out how to send an email to one of your employees, Chris, in an attempt to get the photo printed. I sat there and watched while Chris stood in front of his computer awaiting on my father to send him an email which he had no idea how to do. . My father is older and the use of technology isn’t something he’s familiar with. ****With all of that being said, Chris had NO OTHER customers to assist yet he offered no assistance to my father on how to execute the task he was given. After minutes of frustration, I asked Chris to send a manager over to assist us since I couldn't figure out how to send the email. Randy Ford, Supervisor, came over to assist us and did a great job assisting us. He informed me that it is a possibility that Chris did not know the process either when I mentioned he didn’t offer assistance. I informed Randy the sole purpose of customer service is to assist the customer when needed and if an employee doesn't know how to assist with something then a supervisor should have been notified. No ones customer should have to endure the humiliation and frustration of trying to figure something out when an employee is being paid to assist with that task. If someone could PLEASE educate Chris on customer service and* or how to utilize the internet himself, it would be appreciated. I would hate for anyone else to receive the same poor customer service that my father and I received at your store.
ones customer should have to endure the humiliation and frustration of trying to figure something out when an employee is being paid to assist with that task
Education on Customer Service.
My father and I have been a customer for years and we expected Chris to perform his job.
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