Oculus Rift games will not start.

GetHuman1029417's customer service issue with Oculus Rift from August 2018

9 views | 64 similar | 0 following
Help with my Oculus Rift issue
GetHuman1029417's next move: try the Oculus Rift help center.
Oculus Rift doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1029417 will want to follow the link below to head to their help center. We will check on GetHuman1029417 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1029417's own words
I bought a brand new pc (alienware) and everything was working perfectly. Downloaded several games and played great. Then I downloaded the game Journey and it won't start. Then I tried Arktika and it says it wont start. Then I tried megaton rainfall and it also tries to start but just stops. It is quite frustrating. Literally the only thing I've downloaded is the Steamvr but I can't get that to work properly either but thats for another email. Oculus support suggested a "repair" option in oculus and to update java and neither worked. I'm not computer savvy so I'm sort of struggling here. Any help would be appreciated.
The games previously downloaded still work its just any new game I download will not start.

GetHuman1029417 did not yet indicate what Oculus Rift should do to make this right.

How GetHuman1029417 fixed the problem

We are waiting for GetHuman1029417 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Oculus Rift's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Oculus Rift issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1029417 fixes it.
This email address isn't valid

Oculus Rift

Customer service issue
Reported by GetHuman1029417
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 64 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman1029417 started working on this issue
Aug 23rd, 2018 10:23pm
GetHuman1029417 indicated the issue is not fixed yet.
Aug 24th, 2018 1:25am
GetHuman1029417 indicated the issue is not fixed yet.
Aug 24th, 2018 2:08am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians