Your company has a lot of nerve, to not have access to your corporate office is ludicro...

GetHuman-jdherren's customer service issue with O'Charley's, Inc. from August 2018

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Your company has a lot of nerve, to not have access to your corporate office is ludicrous. Any legitimate company will have a live person to make a complaint with, my family has been loyal patrons for many years. This past Saturday a week ago my family and i were in anniston alabama visiting my son, we chose to eat at your location there. The entire experience from the waitress to the food was pathetic, i contacted the new general mgr and he advised me that he knew there were a good many issues but was going to train his people to do a better job. He did send me * coupons adding up to $**, i felt that was a little cheap considering there were * of us eating that day, yesterday i pulled up online your website to locate the nearest ocharleys and discovered one on lakeshore pkwy in the wilwood section. Your website plainly stated it was OPEN for business so we drove over ** miles round trip only to discover that location was out of business. Most upsetting part was the time and cost of gasoline it took to find out we couldnt use our coupons and would have to find somewhere else to eat rather quickly due to the fact im diabetic as well as an disabled veteran. How could your company not be aware that your still advertising that location is open and serving when in fact it was closed down? We live in leeds al. ***** and now we will have to drive way out to alabaster for our whopping $** worth of food, at this point im in the hole for nothing short of aggravation. I was wounded for life serving my country and this is how im repaid, im very disappointed in this whole situation! I would like for someone from corporate to give me a call at *** *** ****, my name is Jeff Herren at **** Elizabeth Street leeds al. *****. Thank you
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O'Charley's, Inc.

Customer service issue
Reported by GetHuman-jdherren
Aug 13th, 2018 - 7 mons ago
I have an issue with O'Charley's, Inc. too
Fixed
Seen by 8 customers so far
Similar issue to 20 others
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GetHuman-jdherren started working on this issue
Aug 13th, 2018 5:21pm
GetHuman-jdherren indicated the issue is not fixed yet.
Aug 14th, 2018 6:48pm
GetHuman-jdherren indicated the issue is not fixed yet.
Aug 14th, 2018 6:50pm
GetHuman-jdherren indicated the issue is not fixed yet.
Aug 16th, 2018 6:32pm