My experience in trying to buy Nutrisystem for the first time was a disaster. My non-re...

GetHuman2594303's Complaint issue with NutriSystem from March 2019

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The issue in GetHuman2594303's own words
My experience in trying to buy Nutrisystem for the first time was a disaster. My non-refrigerated box was to be delivered March **, but the sales rep told me it would arrive in *-* days, not * days. I should have received an email notification about this delay.** The refrigerated box did not ship. I called to ask if I could delay the second shipment after the rep informed me the first ship had shipped the day before this phone conversation. She asked if I wanted to delay the second shipment, to which I answered no. I told her if I was out of the country I would have my neighbor store it in her freezer. The rep told me to call back if I changed my mind. When I called today, Vincent told me the first shipment never went out, and the previous rep I spoke with put a hold on both the *st and *nd shipments. **I tried to speak with a Nutrisystem rep for the past two days but the hold time was very long. I did not want to wait for a call back because I didn't know how long that would take and was concerned I'd miss the call. Today I held for ** minutes until Vincent answered and he told me my first order was held per my request. Untrue as stated above. The I asked for his supervisor. He put me on hold for ** minutes, then told me his supervisor wasn't available, but told him to transfer me to the cancellation department to cancel the orders without any charges. I asked Vincent to remain on the phone with me to explain the situation and that his supervisor authorized cancellation with penalty. Vincent did not remain on the phone with me. I waited another ** minutes for the cancellation department to pick up and then gave up. I was on the phone for a total of one hour and ** minutes today trying to get this resolved. I called AMEX and they canceled the charge for me and blocked any future charges from your company. *This experience isn't at all what I expected. I am done with Nutrisystem and will use another method. Your customer service and communication with customers is extremely lacking.

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Complaint issue
Reported by GetHuman2594303
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 376 others
0 customers following this


GetHuman2594303 started working on this issue
Mar 26th, 2019 3:46am

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