Because of the whole COVID-** issue in the world I won’t take the risk to go on my holi...

GetHuman4501643's Refund a Charge issue with Norwegian Airlines from March 2020

Help with my Norwegian Airlines issue
The issue in GetHuman4501643's own words
Because of the whole COVID-** issue in the world I won’t take the risk to go on my holiday to New York on May *. I booked this in October through the agency called Opodo (they have been handling this corona problem horribly by not responding to their customers and not giving money back for cancelled flights). Opodo says on their website please contact the airline because we need their authorization to change your booking. Norwegian airlines says on their website that if you book through a travel agency or third party (which I did) contact them since they don’t have access to your booking. This is getting me really frustrated because I only want to change my booking to later on in the year because of Corona and I am not even getting any help. They are asking for me to contact * days before I leave but that’s not possible since my passport expired and I cannot get a new one. I am dutch and live in spain and I cannot travel to get my passport renewed and all the appointments got cancelled. So this is all out of my hands and I’m getting * help from opodo nor Norwegian airlines. Calling Opodo or Norwegian is a joke at the moment since they are not answering or disconnecting. The entire internet is filled with bad reviews of Opodo so I feel like Norwegian airlines should step in and help their customers, even if they booked through a travel agency. Please please help me change my flight since I am a hard working student who worked so hard to be able to go to New York.

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Norwegian Airlines

Refund a Charge issue
Reported by GetHuman4501643
Mar 21st, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 279 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4501643 started working on this issue
Mar 21st, 2020 3:37am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 21st, 2020 3:38am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 21st, 2020 3:38am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 21st, 2020 3:38am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 21st, 2020 3:38am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 21st, 2020 3:38am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:28am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:28am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:29am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:29am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:29am
GetHuman4501643 shared this issue with friends on Facebook
Mar 22nd, 2020 11:29am
GetHuman4501643 indicated the issue is not fixed yet.
Mar 22nd, 2020 11:29am

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