I was trying to fly to Paris. ... When I arrived at the airport for my flight on March **, **** I was informed that I could not fly due to the fact that my passport was to expire on May **, ****, well after my return ticket for March **, ****. I was not aware of the three month rule and was * days under the * months. At the counter I was not informed about the possibility to change my ticket. I registered my passport information with the airlines and was not informed that it would be a problem even though there would have been plenty of time to update it. In fact I was sent a confirmation text the day of the flight. This has caused me extreme distress as I had bought the ticket months earlier and purchased flight insurance as well. I am a teacher and was traveling to visit my son for my spring break. My son and I are completely devastated by this. I have lost my deposit for my room and other expenses as well. The employee at the counter told me that this happens everyday! In fact there were * people next to me with the same issue. They were denied their trip as well. I believe that it is good customer service for the airlines to issue me a new ticket so I can visit my son. I paid for the ticket and am not asking for a refund - only to have the ticket replaced which is the just way to treat customers. I was never informed about the three month passport rule.
This is especially frustrated because I have gotten nothing but denial of responsibility from the airlines. This is a common occurrence for the airlines and they are making money off of the customer's pain. At no time was I informed of the * month passport rule to travel. When I inputted my passport information they should have let me know so I could have resolved the issue and made my flight.
All I want is for them to issue me a new ticket so I can visit my son. If they are not willing to do that, at the very least they should offer me a discount. Blaming the customer is terrible customer service.
I have flown Norwegian in the past and have recommended it to friends. If they resolve this issue I will be a regular customer.
I filed a claim. I also emailed two people at the corporate headquarters.
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