I set up an e-mail tax withholding procedure using my bank's routing number. In January...

GetHuman2963290's customer service issue with North Carolina Department of Revenue from May 2019

Help me with my issue
The issue in GetHuman2963290's own words
I set up an e-mail tax withholding procedure using my bank's routing number. In January (****), $***.** was withdrawn by NC Dept. of Rev. however, no money has been withdrawn since then. Shouldn't the payments be made quarterly? Do I have to initiate the payments somehow?*Ken Sugawara

GetHuman2963290 did not yet indicate what North Carolina Department of Revenue should do to make this right.

How GetHuman2963290 fixed the problem
I contacted customer service (***-***-****) , explained the problem and she transferred me to another agent who was able to explain to me what caused the problem. Evidently, I had misinterpreted what was on the NC Dept. of Rev. website concerning estimated tax withdrawal. I mistakenly thought the estimated tax would be withdrawn quarterly by NC Dept. of Rev. So, the $*** that was withdrawn from my account was added to **** quarterly withdrawal which is fine. I have now arranged to send a check in quarterly as I have always done in the past. No more fuss with electronic transactions. Problem solved.
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North Carolina Department of Revenue

Customer service issue
Reported by GetHuman2963290
May 22nd, 2019 - 2 years ago
GetHuman2963290 shared how to fix
Seen by 31 customers so far
Similar issue to 250 others
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GetHuman2963290 started working on this issue
May 22nd, 2019 3:08am
GetHuman2963290 confirmed the issue is fixed. Hooray!
May 24th, 2019 6:35pm
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Jun 2nd, 2019 1:37am