registered super smash ultimate game, never recieved piranha plant dlc, emailed nintedo twice through customer service website and didnt get an email back

GetHuman2225811's customer service issue with Nintendo from February 2019

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The issue in GetHuman2225811's own words
I was trying to get the piranha plant DLC fighter through the promotion of registering my game card before January **, ****. ... I emailed Nintendo through the customer service website in late January and again in early February about registering my super smash ultimate game but never receiving a piranha plant DLC code. I did not get an email back and would like to speak with a representative because I registered my game within the time period but did not receive a code, I would really like to get a code so I can finally play as piranha plant
This was especially frustrating because I emailed Nintendo through the customer service website in late January, and then in early February in case my email was not received, and still haven't heard back.
They could make this right by emailing me my piranha plant DLC fighter code.
I got the Nintendo Switch for Christmas of ****, however I have had the Wii, Wii U, and DSi, and grew up with these consoles. I have never really had an issue up until this one.
I have an issue with Nintendo too
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Nintendo

Super Smash Ultimate for Nintendo Switch
Customer service issue
Reported by GetHuman2225811
Feb 17th, 2019 - 8 mons ago
I have an issue with Nintendo too
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Seen by 43 customers so far
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Timeline
GetHuman2225811 started working on this issue
Feb 17th 5:19am
GetHuman2225811 shared this issue with others over email
Feb 17th 5:27am
GetHuman2225811 shared this issue with your circles on Google+
Feb 17th 5:28am
GetHuman2225811 shared this issue with your circles on Google+
Feb 17th 5:28am
GetHuman2225811 shared this issue with others over email
Feb 17th 5:28am
GetHuman2225811 shared this issue with your circles on Google+
Feb 17th 5:28am
GetHuman2225811 indicated the issue is not fixed yet.
Feb 21st 12:43am
GetHuman2225811 indicated the issue is not fixed yet.
Feb 21st 12:43am
GetHuman2225811 indicated the issue is not fixed yet.
Feb 21st 12:45am
GetHuman2225811 indicated the issue is not fixed yet.
Feb 21st 12:45am