I bought my son the Nintendo switch fortnite double helix bundle. Tried to set it up ye...

GetHuman1836315's customer service issue with Nintendo from December 2018

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The issue in GetHuman1836315's own words
I bought my son the Nintendo switch fortnite double helix bundle. Tried to set it up yesterday and I signed in with the epic account info I had written down but didn’t know that my other son was already signed into that account on his PS* and it then logged him out. I didn’t realize that the “bonus” material like the skin and Vbucks would be linked to an account and not his switch system so my son ended up with the skin in the PS* and my other son got nothing. The Vbucks just disappeared. My son is super disappointed. Is there not a way for us to reset this code and delete it off of that epic account and put it in the new one that I ended up having to create? I’ve got a very disappointed * year old and I feel terrible bc I didn’t understand what I was doing apparently.

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Customer service issue
Reported by GetHuman1836315
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 1341 others
0 customers following this


GetHuman1836315 started working on this issue
Dec 26th, 2018 11:30pm

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