My wife and I are Senior Citizens. On Friday June **, **** we arrived home from Iowa Ci...

GetHuman-nyle's customer service issue with Nicor from June 2019

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The issue in GetHuman-nyle's own words
My wife and I are Senior Citizens. On Friday June **, **** we arrived home from Iowa City, Iowa. I’ve been at the Holden Cancer Center at the University of Iowa Hospital and Clinics, being treated for stage * cancer. We arrived home and there was a Nicor gas truck parked in front of our house. I walked up to the truck and asked the man inside the truck if there was a problem with our gas bill. The Nicor person said “no sir no problem” I was relieved because we were gone the past month and was afraid our gas was turned off. *Part of the doctors instructions for going home is to take * hot sits baths every day for a week. The doctor prescribed a powder that I am to put in the hot sits bath. I took a sits bath at noon and had hot water. I went to take another one at * PM. No hot water! *I went online and found that my bill was past due. I paid $***.** online then called to ask to have my gas turned back on. The rude young lady told me I needed to wait until Monday to call Customer Service. *I can’t wait one day let alone until Monday. I am at serious risk of an infection. Please send someone immediately to turn my gas back on. *My father in law is ** years old and he called my wife (his daughter) and said he was coming over early in the morning with bolt cutters and a blow torch and said he will remove the lock and will pay whatever damages and or fines that are charged. I don’t want him to do that, the old guy is hard headed and senile and he is **** bent on solving this problem so I won’t get another infection. *Please send someone to unlock the gas today, as quickly as possible. The meter is on the east side of the house and I have no way of seeing my father-in-Law when he comes. Thank you.*Nyle Anderson ***** West **th Street*Sterling, IL *********-***-****

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Nicor

Customer service issue
Reported by GetHuman-nyle
Jun 29th, 2019 - 3 years ago
Not resolved
Seen by 206 customers so far
Similar issue to 97 others
0 customers following this
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Timeline

GetHuman-nyle started working on this issue
Jun 29th, 2019 5:31am
GetHuman-nyle indicated the issue is not fixed yet.
Jun 29th, 2019 1:58pm
GetHuman-nyle indicated the issue is not fixed yet.
Jun 29th, 2019 10:04pm
GetHuman-nyle indicated the issue is not fixed yet.
Jun 30th, 2019 2:57pm
GetHuman-nyle indicated the issue is not fixed yet.
Jul 1st, 2019 2:21am
GetHuman-nyle indicated the issue is not fixed yet.
Jul 1st, 2019 1:06pm
GetHuman-nyle indicated the issue is not fixed yet.
Jul 1st, 2019 1:06pm
GetHuman-nyle indicated the issue is not fixed yet.
Jul 1st, 2019 2:18pm
GetHuman-nyle indicated the issue is not fixed yet.
Jul 1st, 2019 10:02pm