i transford my registration and licence plates from my car that i sold. to a new car...

GetHuman5880983's customer service issue with New York State Department of Motor Vehicles from March 2021

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The issue in GetHuman5880983's own words
i transford my registration and licence plates from my car that i sold. to a new car. both cars owned by me and registered under my name* i did this online through the new york dmv website on sunday *******. ny dmv gave me a reference * to use if i need to follow up on the status of the online registration. i called ny dmv albany on thursday ******* because i had not recieved an email from the dmv. waited on hold for an hour. i spoke with a dmv agent i gave her my reference * she looked up the registration transaction i did online. she said the the dmv emailed me on monday ******* looking for payment for the the registration that i did online on sunday ******* witch is what they said they would do. i asked her what email address did they send it to. it turns out that they have the wrong email address on file. i gave her the correct email address. she tried to change it but her computer wasnt letting her change it so she transferred me to another department that could change it and i got disconnected. i called back dmv. waited on hold over ** mins spoke with agent they transferred me to another * and again got disconnected. called back again on hold ** mins agent picks up and again disconnected. last friday **** i was able speak with an agent gave him my reference * he was able to figure out how i could make the payment dmv was looking for for the online registration that i did on sunday **** the agent waited on the phone while on made the payment and he could see that the payment went through to the dmv for my registration he also gave me a a refference * for the payment but again no email will be sent to me because dmv still has the wrong email address and he was not able to change my email address to the correct one. so yesterday and today ive tried dmv albany by phone *** *** **** and no one has picked up the phone. ive tried other * for dmv *** *** **** with no luck my question is who do i call or how do i go about changing my email address so i can get my registration. i checked online today tuesday the **** at the ny dmv website what vehicles are registered under my name and my old car is still registered under my name and there are no new cars registered under my name ** Thankyou , George

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New York State Department of Motor Vehicles

Customer service issue
Reported by GetHuman5880983
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 28 others
0 customers following this

Timeline

GetHuman5880983 started working on this issue
Mar 24th 2:31am