So I specifically called Lucille Roberts to officially cancel my membership once it end...

GetHuman-swri's customer service issue with New York Sports Clubs (NYSC) from December 2018

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The issue in GetHuman-swri's own words
So I specifically called Lucille Roberts to officially cancel my membership once it ended and they stated over the phone that I would only be able to cancel such membership in person but I moved so there was no Lucille Roberts in reach and I explained that. Also that fact that the contract I signed did not state that I would have to go in person to cancel such membership so each month after, they continued to try to charge a card that was out of commission and continued to call me and I had to continuously explain to them the same exact situation. The last time they called, they stated they would be charging me a little over *** for each month after the membership ended then changed it to *** since I would not be coming back to the gym. If you check their records, I have not attended that gym long before my actual membership ended. I should not be charged at all since I have not attended after my membership and I have paid for my actual membership. Such contract also did not state that I would be charged per month if membership was not cancelled in person.

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How Do I Cancel My Membership to New York Sports Clubs?How Do I Cancel a Nysc Membership?How Do I Cancel My Membership to New York Sports Clubs?
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-swri
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 786 customers so far
Similar issue to 579 others
0 customers following this

Timeline

GetHuman-swri started working on this issue
Dec 26th, 2018 7:18pm

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