I have been a loyal member of New York Sports Club ever since moving to New York about...

GetHuman-f_zapata's customer service issue with New York Sports Clubs (NYSC) from October 2018

Help me with my issue
The issue in GetHuman-f_zapata's own words
I have been a loyal member of New York Sports Club ever since moving to New York about ** years ago. For * years I have been going to the same location in Grand Central station. In February **** the Grand Central location was "upgraded" to an Elite location. That alone is BS, the gym was completely run down and they simply added new equipment and painted the walls.**When the change happened all members were informed that if one did not have an Elite membership we would be charged a $** usage fee. I explicitly asked whether I was affected by this change and I was told by the Grand Central staff that my account was not affected and I could continue to use the location without additional charge.*** months have gone by and I was just charged a $*** fee in addition to my monthly membership fee. When I inquired about this I was told that it was the usage fee for the month of September since I was not an Elite member. This is ridiculous considering I specifically asked and have never since then been informed of the fact that I do not have an Elite membership. I use the gym *-* times a week, you would think they'd inform me of this. **I called *-* times to try to resolve this and the manager continuously dodged my calls. She finally called back today to inform me that she cannot refund the amount unless I upgrade my account to an Elite membership and pay the additional fee (***% higher monthly fee from what I currently pay).**This is extremely unethical. I've tried contacting also the corporate office at Member Services and they sent me back to the Grand Central location manager, who in turn keeps saying that it's something I need to take up with Member Services.
GetHuman-f_zapata did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.
I have an issue with New York Sports Clubs (NYSC) too
How GetHuman-f_zapata fixed the problem
We are waiting for GetHuman-f_zapata to fix the problem and share the solution with the rest of us customers.
Please help with my New York Sports Clubs (NYSC) issue
Do you have a customer issue as well?
We can help you get New York Sports Clubs (NYSC)'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would New York Sports Clubs (NYSC) email you?
This email address isn't valid

New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-f_zapata
Oct 8th, 2018 - 6 mons ago
I have an issue with New York Sports Clubs (NYSC) too
Fixed
Seen by 16 customers so far
Similar issue to 286 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Phone number on account
Timeline
GetHuman-f_zapata started working on this issue
Oct 8th, 2018 7:51pm
GetHuman-f_zapata indicated the issue is not fixed yet.
Oct 8th, 2018 7:52pm