I joined NYSC in Nesconset New York January **. My brother already has a membership. Sc...

GetHuman-ourkids's customer service issue with New York Sports Clubs (NYSC) from June 2018

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The issue in GetHuman-ourkids's own words
I joined NYSC in Nesconset New York January **. My brother already has a membership. Scott was the manager at the time and told me if my brother and I go on the same charge card we would each get a $** credit which would have been $***.**!!!! To this date I have gotten NOTHING!!!!! I have spoken to the new manager * times with no success about this he keeps telling me I will get it and he doesn’t know why I haven’t gotten it yet. it was supposed to be ** days from when I joined I should have gotten this refund and I never got it !!!!!!!! My name is Nicole Schneider my brother is Christopher. I WOULD LIKE MY REFUND my brother has been a member since **** really this is not how to treat a customer with such long standing. We are both going to cancel our memberships if I do not get the refund off $***.** that Scott promised us.
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-ourkids
Jun 14th, 2018 - 9 mons ago
I have an issue with New York Sports Clubs (NYSC) too
Fixed
Seen by 5 customers so far
Similar issue to 50 others
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Timeline
GetHuman-ourkids started working on this issue
Jun 14th, 2018 2:02pm
GetHuman-ourkids indicated the issue is not fixed yet.
Jun 15th, 2018 1:30pm
GetHuman-ourkids indicated the issue is not fixed yet.
Jun 17th, 2018 2:15am
GetHuman-ourkids indicated the issue is not fixed yet.
Jun 18th, 2018 10:42am