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GetHuman-nyden's customer service issue with New York Sports Clubs (NYSC) from June 2018

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The issue in GetHuman-nyden's own words
I cancelled my wife's and mine membership about *months ago, and I come to find out it had not been cancelled and on top of that I'm getting charged for still being a member. I followed the procedure for cancellation, filled out And handed in the paperwork that is requiredfor cancellation. I come to find out that NYSC in Rego park NY has lost or misplaced it. I should not be held accountable for extra charges if it was their fault for losing the file. I spoke to some lady over the phone about this issue, and she was extremely rude and not helpful at all. She was suppose to call me back to find what was going on with this issue and it's been too days and I haven't heard a word from her! She was either a manager or in charge of RFD cancellation department, sorry I don't recall her name. Hopefully I'll get a speedy response from you guys in regarding this matter. Thank you
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New York Sports Clubs (NYSC)

Customer service issue
Reported by GetHuman-nyden
Jun 6th, 2018 - 4 mons ago
I have an issue with New York Sports Clubs (NYSC) too
Fixed
Seen by 20 customers so far
Similar issue to 693 others
0 customers following this
Items needed
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Billing address
Phone number on account
Timeline
GetHuman-nyden started working on this issue
Jun 6th 11:24pm
GetHuman-nyden shared this issue with your circles on Google+
Jun 6th 11:25pm
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:26am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:26am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:27am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:28am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:29am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:30am
GetHuman-nyden shared this issue with others over email
Jun 7th 12:31am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:32am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 7th 12:34am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 8th 12:25am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 8th 12:25am
GetHuman-nyden indicated the issue is not fixed yet.
Jun 10th 12:25am