I cancelled my wife's and mine member****p about *months ago, and I come to find out it had not been cancelled and on top of that I'm getting charged for still being a member. I followed the procedure for cancellation, filled out And handed in the paperwork that is requiredfor cancellation. I come to find out that NYSC in Rego park NY has lost or misplaced it. I should not be held accountable for extra charges if it was their fault for losing the file. I spoke to some lady over the phone about this issue, and she was extremely rude and not helpful at all. She was suppose to call me back to find what was going on with this issue and it's been too days and I haven't heard a word from her! She was either a manager or in charge of RFD cancellation department, sorry I don't recall her name. Hopefully I'll get a speedy response from you guys in regarding this matter. Thank you
I trust that New York Sports Clubs (NYSC) will make this right and come up with a resolution that is fair.