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New Balance Customer FAQ

Top Answers & How-to Guides

What is New Balance's Phone Number?

The question we are asked most often is about how to talk to New Balance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the New Balance Rewards program?

The New Balance Rewards program is a loyalty program designed to reward customers for their purchases and brand loyalty. By joining...
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Order Tracking

How do I track my order?

To track your order, simply log in to your account on our website and navigate to the "Order History" section. From there, you will...
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Return Policy

What is New Balance's return policy?

New Balance has a customer-friendly return policy that allows you to return any unworn and undamaged product within 30 days of purchase...
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Can I return an item purchased online to a physical store?

Yes, customers can return items purchased online to a New Balance physical store. At New Balance, we understand that sometimes items...
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Store Locations

Where is the nearest New Balance store?

The nearest New Balance store can be found by using our Store Locator tool on our website. Simply enter your location, and our tool...
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Payment Methods

What are the accepted payment methods?

New Balance accepts various payment methods to ensure convenient and secure transactions. We offer the following accepted payment methods:...
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International Shipping

Do you offer international shipping?

Yes, New Balance offers international shipping to customers around the world. Whether you live in Europe, Asia, Africa, or any other...
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Sizing Chart

What is New Balance's sizing chart?

New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements...
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Customization Options

Do you offer customization options for shoes?

Yes, New Balance offers customization options for shoes. We understand that everyone has unique preferences and needs when it comes...
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Foot Comfort

Are New Balance shoes suitable for wide feet?

Yes, New Balance shoes are suitable for wide feet. New Balance offers a wide range of shoe options specifically designed to accommodate...
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Shipping Time

How long does shipping take?

Shipping times for New Balance vary depending on the delivery location and the selected shipping method. Generally, orders are processed...
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Rewards Program

What is the New Balance Rewards program?

The New Balance Rewards program is a loyalty program designed to reward customers for their purchases and brand loyalty. By joining...
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Help me with my New Balance customer service issue

Ask any question you have about New Balance customer service. We will do our best to get you answers right away.
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