I purchased Neutragena Hydro Boost Hydrating Tint and had a rash all over my face. I p...

GetHuman-kdelffs's purchase return issue with Neutrogena from September 2019

Help with my Neutrogena issue
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-kdelffs's own words
I purchased Neutragena Hydro Boost Hydrating Tint and had a rash all over my face. I purchased * of these at buy one*get one *** price for a total of approximately $**. I cannot use these products and the merchant will not refund my money. I would appreciate a refund since I use Neutragena products and this one just didn't work for me.
GetHuman-kdelffs did not yet indicate what Neutrogena should do to make this right.
I have an issue with Neutrogena too
How GetHuman-kdelffs fixed the problem
I contacted the customer service number and explained my issue. They apologized and issued a refund.
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Neutrogena

purchase return issue
Reported by GetHuman-kdelffs
Sep 1st, 2019 - 2 mons ago
I have an issue with Neutrogena too
Fixed
GetHuman-kdelffs shared how to fix
Seen by 11 customers so far
Similar issue to 82 others
0 customers following this
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Timeline
GetHuman-kdelffs started working on this issue
Sep 1st 12:50pm
GetHuman-kdelffs indicated the issue is not fixed yet.
Sep 3rd 5:08pm
GetHuman-kdelffs indicated the issue is not fixed yet.
Sep 6th 1:54pm
GetHuman-kdelffs confirmed the issue is fixed. Hooray!
Sep 6th 2:11pm