I just purchased your makeup cleansing towelettes. With anticipation I couldn’t wait t...

GetHuman-mapippen's customer service issue with Neutrogena from July 2019

Help with my Neutrogena issue
The issue in GetHuman-mapippen's own words
I just purchased your makeup cleansing towelettes. With anticipation I couldn’t wait to use it. *All of your other products have smelled sooo good and I enjoyed using them.*So that evening when I was ready to shower and pulled a tissue out only to find the scent offensive and chemical.*I find it so offensive that I won’t use them.*My skin is dry and sensitive, but I was so looking forward to that wonderful smell I associate with your other products.
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Neutrogena

Customer service issue
Reported by GetHuman-mapippen
Jul 20th, 2019 - 3 mons ago
I have an issue with Neutrogena too
Not resolved
Seen by 9 customers so far
Similar issue to 77 others
0 customers following this
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Timeline
GetHuman-mapippen started working on this issue
Jul 20th 9:56pm
GetHuman-mapippen indicated the issue is not fixed yet.
Jul 24th 12:23pm
GetHuman-mapippen indicated the issue is not fixed yet.
Jul 24th 4:18pm
GetHuman-mapippen confirmed the issue is fixed. Hooray!
Jul 26th 12:02am
GetHuman-mapippen indicated the issue is not fixed yet.
Jul 26th 12:02am
GetHuman-mapippen shared this issue with others over email
Jul 26th 12:02am
GetHuman-mapippen indicated the issue is not fixed yet.
Jul 26th 12:03am
GetHuman-mapippen indicated the issue is not fixed yet.
Jul 26th 2:50pm