I was at a music festival in San Francisco yesterday and I got an alert that someone wi...

GetHuman3407393's Dispute a Charge issue with Netspend from August 2019

Help with my Netspend issue
First: share to improve GetHuman3407393's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3407393's own words
I was at a music festival in San Francisco yesterday and I got an alert that someone withdrawn cash from an atm. Two separate transactions, one for $*** and another one for $***. They also were able to check the balance on my account first before taking money out. I looked at my statement and got a .** cent charge for a balance inquiry. I thought I had lost my card So I quickly looked in my Wallet and i had it with me the whole time. I tried to log in online but the internet connection was so poor I couldn’t log in. Calling was also a struggle so it was hard to call and cancel my card before they make anymore transactions. I had to buy something while I was at a festival so I used my card once to buy something also to show proof of my location at that time. I finally was able to call to cancel my card after about * hour. Then when I got internet last night I was able to check my transactions on the app. It says that the transaction was made at Debit: ATM Cash Withdrawal at Wells Fargo Ban ***** VENTURA BLVD WOODLAND HILLUS. **I’m no where near this area at all and I also have proof of transactions showing what city I was in before and after this transaction so there’s no way I would have been able to withdraw the cash. I don’t know how they can take money out without physically using my card or having my pin. I just want a refund back or at least a temporary credit while they investigate. I’m now scared to even continue to put money on this account because I’m not sure if they have my whole account information.

GetHuman3407393 did not yet indicate what Netspend should do to make this right.

How GetHuman3407393 fixed the problem

We are waiting for GetHuman3407393 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Netspend's attention and get better help faster. Tap below to get started.
Having Netspend issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Netspend

Dispute a Charge issue
Reported by GetHuman3407393
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 11528 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Password on account

Timeline

GetHuman3407393 started working on this issue
Aug 11th, 2019 7:08pm
GetHuman3407393 indicated the issue is not fixed yet.
Aug 12th, 2019 2:27am
GetHuman3407393 indicated the issue is not fixed yet.
Aug 12th, 2019 7:26pm
GetHuman3407393 indicated the issue is not fixed yet.
Aug 12th, 2019 7:31pm
GetHuman3407393 indicated the issue is not fixed yet.
Aug 12th, 2019 7:31pm
GetHuman3407393 indicated the issue is not fixed yet.
Aug 14th, 2019 7:17pm
GetHuman3407393 indicated the issue is not fixed yet.
Aug 14th, 2019 7:55pm