Customer Service is a JOKE if you are not satified with your mattress. I am currently...

GetHuman-margener's customer service issue with Nectar Mattress from July 2020

Help with my Nectar Mattress issue
The issue in GetHuman-margener's own words
Customer Service is a JOKE if you are not satified with your mattress. I am currently waiting to speak to someone on the phone. Says that the waitime is * minutes, however, I am now at **:** minutes. Really!!!!**I have been trying to * whole weeks now to return my mattress and only get a response via email once a week asking more questions about reasons for returning.**I just want a refund. My back hurts and my doctor says it is most likely because of the mattress. I need a conventional mattress. My husband has not had a good nights rest since we have slept on this mattress. It makes him sweat. **We have had many issues from the get-go from ordering to the whole shipment taking over a month to receive. I was patient and willing to give it time, however, not that I have decided to send it back, customer service has been a JOKE.**I demand someone - not just a customer service representative, but a manager, call me. My number is listed in Order * ******* information. I am going to contact the BBB if I do not hear from someone within ** hours and my husband is going to post this on his YouTube channel.

GetHuman-margener did not yet indicate what Nectar Mattress should do to make this right.

How GetHuman-margener fixed the problem
After waiting on Live chat for over * hours, I finally (hopefully) got someone to help me. The process isn't finished yet but I was at least given direction where to start.
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Nectar Mattress

Customer service issue
Reported by GetHuman-margener
Jul 10th, 2020 - 2 months ago
Fixed
GetHuman-margener shared how to fix
Seen by 6 customers so far
Similar issue to 98 others
0 customers following this
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Timeline

GetHuman-margener started working on this issue
Jul 10th 8:00pm
GetHuman-margener confirmed the issue is fixed. Hooray!
Jul 11th 2:36pm