I have a re-furbished Model XV-RS*Hp that will not clean because when it starts to laun...

GetHuman-majfrenc's customer service issue with Neato Robotics from November 2018

648 similar
0 following
Help with my Neato Robotics issue
First: share to improve GetHuman-majfrenc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-majfrenc's next move: talk to Neato Robotics when they open.
Neato Robotics's call center is closed now. We will send GetHuman-majfrenc a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-majfrenc may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-majfrenc's own words
I have a re-furbished Model XV-RS*Hp that will not clean because when it starts to launch on its cleaning cycle after ** seconds of running, it stops and the LED says it needs to charge its battery again? If I place the unit back in front of the wall charger, it appears to be charging. After only a few minutes, it shows fully charged and attempts to start cleaning again, then stops again and shows the same needing to charge again LED note. I have batteries from the original unit , have changed them, and allowed * it overnight to charge, but it continues the same cycle over again! Do I need new Battery packs, or to send it back into your facility for repair?
GetHuman-majfrenc did not yet indicate what Neato Robotics should do to make this right.
I have an issue with Neato Robotics too
How GetHuman-majfrenc fixed the problem
We are waiting for GetHuman-majfrenc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Neato Robotics's attention and get better help faster. Tap below to get started.
Having Neato Robotics issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-majfrenc fixes it.
This email address isn't valid

Neato Robotics

Customer service issue
Reported by GetHuman-majfrenc
Nov 28th, 2018 - 9 mons ago
I have an issue with Neato Robotics too
Not resolved
Seen by 2 customers so far
Similar issue to 648 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-majfrenc started working on this issue
Nov 28th, 2018 6:11pm