I have a re-furbished Model XV-RS*Hp that will not clean because when it starts to laun...

GetHuman-majfrenc's customer service issue with Neato Robotics from November 2018

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I have a re-furbished Model XV-RS*Hp that will not clean because when it starts to launch on its cleaning cycle after ** seconds of running, it stops and the LED says it needs to charge its battery again? If I place the unit back in front of the wall charger, it appears to be charging. After only a few minutes, it shows fully charged and attempts to start cleaning again, then stops again and shows the same needing to charge again LED note. I have batteries from the original unit , have changed them, and allowed * it overnight to charge, but it continues the same cycle over again! Do I need new Battery packs, or to send it back into your facility for repair?
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Neato Robotics

Customer service issue
Reported by GetHuman-majfrenc
Nov 28th, 2018 - 9 mons ago
I have an issue with Neato Robotics too
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GetHuman-majfrenc started working on this issue
Nov 28th, 2018 6:11pm