National Visa Center Customer FAQ

If you've forgotten your NVC case number, unfortunately, we are not in a position to retrieve it for you. Please try to look for any documentation or emails associated with your visa application process. Typically, your case number or other important information would have been included there. Keep in mind your case number is extremely important as it's needed for communication with National Visa Center. Keep it stored safely in a place you can easily access.

We're sorry to hear you're having trouble accessing the website. Try clearing your browser's cache and cookies, then restart your browser and try again. If you're still experiencing issues, try accessing the website from a different browser or device. If the problem persists, it may be due to a system-wide issue which will likely be resolved by the National Visa Center's technical team soon. Please attempt to log in again at a later time.