i buy a domain name and a hosting service from namecheap, unfortunately they blocked my...

GetHuman-alimarva's customer service issue with NameCheap.com from August 2020

Help with my NameCheap.com issue
First: share to improve GetHuman-alimarva's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alimarva may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-alimarva's own words
i buy a domain name and a hosting service from namecheap, unfortunately they blocked my account after * days of receiving the full amount, they asked me to send my personnel photo and a photo of my credit card.*all the photos has been sent and received. the first ** hrs passed and there is no answer, i contact the live chat they sad that this issue is not related to their outlet.*In between, i have a signed contract with my costumer, if i don't deliver my work until Monday i will pay *** usd per day as penalty.*first, namecheap company is an american company, and all companies shall have a phone number. what is the reason behind hiding there phone numbers ? is it because they are doing something wrong i don't know yet but i will find it.*second, why blocking the account itself they should not block the account till they are ***% sure that it is a fraud, knowing that i am the real owner of the card and the real owner of the account " username : eliemaroun* .*this issue are very sensitive, they cannot work like that, every time you speak with someone he says: i understand your issue we apologies...., it is good to understand the customer but it is better to find a solution for him.*at the end i find my self without help from anyone, as i sad before, they understand but with no act.*and sure,sure i will pay on monday ***usd*day.*what namecheap had did for me, i may loose a customer and pay hundreds of dollars because of them.*this message and all the documents that i have will be uploaded all over the social media with all the details if they don't fix my problem today.

GetHuman-alimarva did not yet indicate what NameCheap.com should do to make this right.

How GetHuman-alimarva fixed the problem

We are waiting for GetHuman-alimarva to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get NameCheap.com's attention and get better help faster. Tap below to get started.
Having NameCheap.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

NameCheap.com

Customer service issue
Reported by GetHuman-alimarva
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 150 others
0 customers following this

Timeline

GetHuman-alimarva started working on this issue
Aug 21st 6:50am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies