i buy a domain name and a hosting service from namecheap, unfortunately they blocked my...

GetHuman-alimarva's customer service issue with NameCheap.com from August 2020

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The issue in GetHuman-alimarva's own words
i buy a domain name and a hosting service from namecheap, unfortunately they blocked my account after * days of receiving the full amount, they asked me to send my personnel photo and a photo of my credit card.*all the photos has been sent and received. the first ** hrs passed and there is no answer, i contact the live chat they sad that this issue is not related to their outlet.*In between, i have a signed contract with my costumer, if i don't deliver my work until Monday i will pay *** usd per day as penalty.*first, namecheap company is an american company, and all companies shall have a phone number. what is the reason behind hiding there phone numbers ? is it because they are doing something wrong i don't know yet but i will find it.*second, why blocking the account itself they should not block the account till they are ***% sure that it is a fraud, knowing that i am the real owner of the card and the real owner of the account " username : eliemaroun* .*this issue are very sensitive, they cannot work like that, every time you speak with someone he says: i understand your issue we apologies...., it is good to understand the customer but it is better to find a solution for him.*at the end i find my self without help from anyone, as i sad before, they understand but with no act.*and sure,sure i will pay on monday ***usd*day.*what namecheap had did for me, i may loose a customer and pay hundreds of dollars because of them.*this message and all the documents that i have will be uploaded all over the social media with all the details if they don't fix my problem today.

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Customer service issue
Reported by GetHuman-alimarva
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 150 others
0 customers following this


GetHuman-alimarva started working on this issue
Aug 21st 6:50am

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