Nabisco, Inc. Customer FAQ

We're sorry to hear that your package of Ritz was defective. Please return the product to the place of purchase. They should be able to help with a refund or exchange according to their individual store policies. In some cases, the retailer may need to contact us for reimbursement, and they'll handle that process for you.

We're sorry to hear that your Nilla Wafers didn't meet expectations. Staleness can occur with any packaged food product and is usually due to exposure to air for an extended period. If your package wasn't sealed properly or left open, air could have gotten in and caused the wafers to become stale. It's also possible that the wafers were past their sell-by date. We recommend always checking the date on the package before purchasing and ensuring the package is properly sealed after opening.

We're sorry to hear that you're not satisfied with your recent purchase of Nabisco's cookies. Product quality is very important to Nabisco and your feedback will be noted. It's always disappointing when a product does not meet your expectations, especially if the cookies seemed stale. We recommend that you return the product to the store where you purchased it from. They should be able to help, as most stores have return or exchange policies for situations like this.

We're sorry for the inconvenience you're experiencing. While we cannot provide real-time inventory or product discontinuation updates for specific locations, sometimes certain products might be unavailable due to changes in demand or distribution. We'd suggest keeping an eye on your local stores or even online retailers for the Frosted Blueberry Shredded Wheat. We understand it's a favorite and we appreciate your patience.

We understand your concern with the recent experience you've had with our Ritz Crackers. Nabisco is committed to maintaining the high quality that our customers expect. To answer your question directly, there have been no changes to the recipe of Ritz Crackers. However, several factors can impact the texture of the crackers such as temperature, packaging, and handling during transportation. We appreciate your feedback and assure you that we will use it to enhance our future processes to provide you the best quality products.