GetHuman-dawayner's customer service issue with Nabisco, Inc. from July 2018
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The issue in GetHuman-dawayner's own words
Open the box, open the sleeve, put peanut butter on the cracker ... My family has been buying Nabisco Premium Unsalted Saltine Crackers for over ** years. However, we have noticed a disheartening change in both the quality of the product, and packaging. The crackers do not stand up to supporting dips, or even the spreading of peanut butter. The actual cracker seems to be "less hearty" along with not holding up well in its package. There always seem to be a cetain number of crackers in each plastic sleeve that are always broken.**The packaging is not what it used to be either. The box is always over-glued, and can never be opened with the expectation of being able to close the box as originally intended. The plastic sleeves which contain the crackers can never be easily or correctly opened either. The usual result of opening the sleeve is the sleeve being torn off it's seam. In other words, the package should be a bit easier to open without compromising the contents, and the product should stand up to it's implied warranty of fitness for use*consumption.**Thank you,*Dawayne Robinson
Box too difficult to open without losing the ability to reclose
Ball is in your court.......
First ever complaint to Nabisco.
Not eating crackers....
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