I filed an Unemployment Claim with the NJ Division of Unemployment on ********** and re...

GetHuman-saquilat's customer service issue with NJ Unemployment from March 2021

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The issue in GetHuman-saquilat's own words
I filed an Unemployment Claim with the NJ Division of Unemployment on ********** and received an email as well as * documents via USPS stating that the claim was approved and that my benefit year is the period ********** through **********. Further, the forms note the weekly benefit rate as well as the maximum benefit amount. **The issue arose when I attempted to certify for benefits on the prescribed date and time. I received an error message stating “The benefit year on your unemployment claim dated **-**-**** has expired. No unemployment benefits are available to you at this time. If you returned to work since filing this claim, you may be eligible to file for a new claim. You may file a new claim at myunemployment.nj.gov.” I have been attempting to certify each week and get the same message. **Obviously, this is a mistake or glitch in the system however there is no way to reach anyone to help fix it. I have sent numerous messages via the unemployment website and attempted to use all the phone options to fix the situation only receive a message saying that due to the volume of calls, I should “call back tomorrow”. I have written letters to NJ Governor Murphy, the Commissioner of Unemployment, Deputy Commissioner and Chief of Staff, all with no reply. Additionally, I enlisted the service of an attorney to assist with this but even that has proven fruitless. I realize that during this time, their office is overwhelmed and possibly working with a reduced staff, but it is unconscionable that during this time of hardship I am unable to elicit any sort of a response. **I desperately need assistance and I am hoping you can help or steer me in the right direction. **I have included the Notice of Benefit Determination, a copy of the error message and a copy of the letter written by my attorney. My email address is *****@***.com, my phone number is *** ***-****.

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NJ Unemployment

Customer service issue
Reported by GetHuman-saquilat
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 14320 others
0 customers following this

Timeline

GetHuman-saquilat started working on this issue
Mar 22nd 8:33pm

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