NJ Unemployment Customer Service Issues

During my time on unemployment, I transitioned to driving for Uber. With my father's health in mind, I paused working until he was vaccinated. Unfortunately, upon resuming my unemployment claims, I mistakenly inputted incorrect work hours from the wrong time frame. I've reached out to correct this error, but have yet to receive a response. I want to ensure that everything is resolved correctly to avoid any penalties. I'm eager to resume claiming unemployment benefits until my father receives his vaccine.

I have been receiving unemployment benefits from March [redacted] until October [redacted] when my account got blocked, even though I still have benefits remaining. I have been calling all three phone numbers every day for assistance. Whenever I manage to get through, the customer service representative acknowledges the issue of verifying my identity and makes a note on my account, but nothing has been resolved. Often, I get disconnected while on hold without any callback option. I was provided with a number for sending documents via email, but they are always undeliverable. Attempting to communicate through the governor's email has not yielded any results. All avenues to reach unemployment personnel seem overwhelmed and ineffective. Although I continue to recertify my claim weekly and it gets accepted, there is no payment due to the account blockage. I kindly request assistance in finding a reliable way, be it through phone, email, or fax, to resolve this issue promptly.

I was able to certify once after receiving an email on 2/16/21. However, every time I attempt to certify again, I receive an error message stating, "your certification cannot be processed." The email notified me that 11 weeks of unemployment benefits had been added to my account in accordance with PEUC benefits under the Continued Assistance for Unemployed Worker's Act of [redacted]. It instructed me to log in to myunemployment.nj.gov to certify for weekly benefits, mentioning the possibility of multiple weeks of benefits available. My claim status as of 3/6/21 shows a filed claim from 06/23/[redacted], with a weekly benefit rate of $[redacted] and a remaining balance of $0. It mentions the next payable week as 01/09/[redacted]. I urgently need assistance in resolving this issue promptly. Any help would be greatly appreciated.

I tried to reopen a claim after exhausting 13 weeks of PEUC money in late November [redacted]. Unfortunately, the process led me to inadvertently open a new claim instead. Considering the challenges my family faces with my spouse's disability and kids learning from home, I am unable to return to work at the moment. I believe I qualify for the extension that came into effect in late December. While I understand many others are in similar situations, those extra weeks would greatly help my family. I may not be fully knowledgeable about unemployment procedures as I have been consistently working for the past 12 years. Your assistance in resolving this issue would mean a lot to me and my family.

I will be receiving my final pay stub from a New Jersey company on March 17th, with my last day of work being March 14th. I previously collected New Jersey Unemployment until June of last year but had a remaining balance when my claim reached a year in age. From June to December of last year, I filed for Unemployment in Pennsylvania. I recently started a job on January 4th of this year. I am now looking to understand the process of filing for Unemployment in New Jersey once again, as I have surpassed the earning limit to file. If possible, please reach out to me at [redacted]. Thank you.

Hello, I couldn't work from February [redacted] to October [redacted] due to COVID-19. During this period, I received NJ Unemployment Insurance. After being hired for a temporary job from October 1, [redacted], to February 5, [redacted] (when I was laid off), I tried to recertify for benefits but a new claim appointment is set for April 22, [redacted]. I haven't received any benefits since my job loss. Should I submit a new claim because of the temporary job after my initial claim? Despite not receiving NJ benefits while working, I'm confused about the waiting period given the appointment letter mentioning possible payments after my work ended. I would appreciate any clarification. Thank you.

I'm experiencing issues with unemployment claims in New Jersey. Despite the state's efforts, the backlog persists, and claim statuses remain unchanged for months. Many people, including myself, are struggling as we wait for much-needed assistance. It's frustrating that with so many unemployed residents, more support isn't available. People are suffering, and the promised extra funds seem out of reach. The delay in payments is causing real hardship for many individuals. Governor Murphy's actions are unclear, and it's distressing to see the system fail those in need. I hope someone can address these ongoing challenges and provide effective solutions soon.

I have been struggling for over three months to claim the $[redacted] weekly benefits from the Federal Extension approved in December. There seems to be a system glitch related to my anniversary date in October [redacted], causing an "ERROR" message every time I try to claim. Despite contacting several representatives and following their advice to keep trying, it has been a frustrating process of calling at least [redacted] times a day for three weeks just to get through. While others have received emails stating they would only need to wait two weeks without taking any action, I am stuck in this loop. I have already reached out to Governor Murphy's office and received instructions to contact NJ Unemployment for assistance over the phone. I'm hoping for a resolution soon as financial support during this crisis is crucial. Thank you.

I have been trying to claim $[redacted] a week from the Federal Extension approved in December. There seems to be a system glitch related to my anniversary date in October [redacted]. It takes over [redacted] dial attempts and 3 weeks to get through. For over 3 months, I keep receiving an "ERROR" message when trying to claim the weekly funds. I have spoken to several representatives who mentioned it's a system glitch. I need this resolved promptly during this crisis. I have seen others getting assistance quickly, but I have been dealing with this for too long. I have reached out to Governor Murphy's office and was advised to contact NJ UNEMP for phone processing. Please address this issue promptly. Thank you, Sandy C.

I've been attempting to claim $[redacted] per week from the Federal Extension approved in December. Due to a system glitch near my 1-year anniversary date on October 19th, [redacted], it takes dialing at least [redacted] times over 3 weeks to get through. For over 3 months, I've been encountering an "ERROR" message when trying to claim the weekly funds. I've been informed by multiple representatives that it's a system glitch. I need this resolved promptly to receive necessary funds during this crisis, as everyone else seems to have received instructions not to act and would be compensated within 2 weeks. Despite reaching out and writing to Governor Murphy, the response suggested contacting NJ Unemployment for phone assistance, which has not been successful. I'm frustrated and request immediate attention to this matter. Thank you, Sandy Clark.

Dear Mr. Castellani, I recently received a notice dated 03-01-[redacted] regarding the denial of benefits due to an agency error. Unfortunately, the notice arrived on 03-12-[redacted] because of ongoing USPS delivery issues. This delay warrants a valid reason for my tardy response, a common occurrence given the circumstances. Regrettably, the notice did not provide any explanation for the benefit denial. Additionally, I have not undergone any phone or written interviews as part of the process. Attempts to contact your agency by phone have been in vain, as there has been no response even during standard operating hours. As of 03-15-[redacted], no further communication has been received outlining the reasons behind the denial. I am currently not receiving the supplemental unemployment benefits from the federal government owed to me. Despite my attempts to reach out via email, I am left without information on how to proceed with an appeal. The lack of transparency and communication from your agency is concerning, as citizens like myself depend on these benefits. I am compelled to appeal this decision and would appreciate the opportunity to discuss this matter further. Sincerely, James Bozarth

I have tried reaching out to get assistance all week but have not received a response. I am having trouble claiming the $[redacted] per week from the Federal Extension approved in December due to a system glitch relating to my anniversary date in October [redacted]. It takes hundreds of attempts over three weeks to get through, and after over three months, I keep encountering an "Error" message when trying to claim. According to multiple representatives, this is a known system glitch. I have contacted Governor Murphy's office and received instructions to contact NJ Unemployment for processing. I am feeling neglected and frustrated by the lack of resolution. Please address this issue promptly so I can access the funds during this crisis. Thank you, Sandy C.

I received an email from unemployment on 01/20/21 regarding an extension of pandemic unemployment benefits. Despite multiple attempts to certify for benefits, I received conflicting information from different agents and encountered difficulties accessing the system. I have contacted unemployment multiple times and written messages through the website but have not received any helpful responses. I am in urgent need of the funds as I have a family to support and cannot find a job. I am frustrated by the lack of assistance and clarity from unemployment and feel that I have done everything required of me. I am seeking a resolution to this matter as soon as possible.

I was receiving PUA unemployment until the end of October [redacted]. I received my last payment of $[redacted].00 on November 8, [redacted]. When I tried to certify for my weekly benefits, my claim status showed "claim not payment at this time" with no explanation. After many attempts to reach unemployment services, I finally spoke to an agent who explained that I had answered a pension-related question incorrectly. She said it would be resolved soon and advised me to keep certifying weekly. Despite this, as of March 19, [redacted], I still have not received any payments. I rely on this income and have contacted the Department of Unemployment but only received a generic response to keep checking my status, which has left me feeling hopeless. - Maureen M.

I submitted an Unemployment Claim with the NJ Division of Unemployment on 11/01/[redacted]. I received an email with 2 documents via USPS confirming approval. They indicated my benefit year from 11/01/[redacted] to 10/30/[redacted], with details on the weekly benefit rate and maximum amount. However, when I tried to certify for benefits, I received an error message stating my claim had expired, preventing me from receiving benefits. Despite numerous attempts to contact support via the website and phone, no resolution has been found. Letters to officials and even legal assistance have not yielded any response. I understand the challenging circumstances but seek urgent help. I have attached relevant documents and can be reached at [redacted] or [redacted].

I am having difficulty certifying my weekly claim after filing on February 9, [redacted]. I had to leave my job due to false accusations of misconduct by inexperienced directors and a lack of childcare after a daycare closure. Additionally, my daughter's health issues made it challenging for her to attend school, impacting my ability to work. Despite having a $4,[redacted] balance, I haven't received payment for the last three weeks. My initial claim was in March [redacted] due to COVID-19 closures. I have faced obstacles during the interview process since last year. Furthermore, I have started a new part-time position on March 15th, but I have had no income since February 10, [redacted]. I am a single mother of two children with special needs and would appreciate any assistance. Thank you.

I was informed that I qualify for an extra 11 weeks of benefits along with an additional $[redacted] per week back on 2/3/21. The New Jersey Department of Labor is still in the process of updating their systems to accommodate these extended benefits. I managed to certify for benefits once, but have been unable to do so again. Every time I attempt to certify, it indicates that the claim cannot be processed. I am seeking assistance to resolve this issue so I can continue to receive my benefits.

I have been struggling to connect with a live agent to finalize my unemployment claim. I have been attempting to file for PUA benefits since March 18, [redacted]. Every time I try to set up an account, it keeps referring back to my previous claim information from [redacted] when I was recovering from a stroke and a broken hip. Despite working for the same company for many years, the system won't let me move forward and continues to show details from my old claim. My daughter-in-law also encountered issues when trying to assist me. I urgently need to either complete the current claim or restart the process. It's frustrating to be stuck on the same message for a year. Please, help me get in contact with a representative.

I have been trying to collect unemployment since last year. Unemployment has made multiple mistakes with my claim. They denied me reopening without justifying it. There was no fraud. I explained I was working full time at the U.S. Census and not trying to collect benefits at that time. When the Census ended, I tried to open my claim again. Despite calling and emailing multiple times, I was only able to speak to someone twice and was hung up on both times. I was shocked to learn from Senator Brown that my benefits were denied. It was claimed I voluntarily left for a better job, but then a fraud hold was mentioned. This contradiction seems like retaliation for me reaching out to higher-ups for help. I urgently need assistance as this situation has led me to live in a tent.

Hello, I am in need of assistance. I am struggling due to the impact of the coronavirus on my work in the medical field. After being infected, I recovered, but it has made it challenging to work with my 11-year-old son attending virtual school. As a single mother, I was receiving unemployment benefits until they were suddenly denied. I expressed my fear of returning to work after recovering from the virus, resulting in my son missing over 20 days of school and facing potential legal consequences. I have reached out to NJDOL for guidance but have not received any answers. Any help in bringing attention to my situation would be greatly appreciated. Thank you, Monica P. from Pleasantville, NJ.