Hello NCsoft. i just bought the game Guild Wars * and added it to my Emailadress...

GetHuman4502269's customer service issue with NCSoft from March 2020

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The issue in GetHuman4502269's own words
Hello NCsoft. i just bought the game Guild Wars * and added it to my Emailadress *****@***.com. I forgot that i already use that Email for your Game Guildwars * and the informations for that NCsoft account are old. I dont have the required Phone verification anymore because i now use a new Phone Number so i cant log in on your website with my account details. The second problem is that when i logged into Guildwars* it said i activated the App verification, which i cant use again cause my login information for your website isnt working. It feels really bad to buy a game and cant even play it once, now its the weekend which i intended to use to play and im stuck. I want you to help me change my Phone Number verification and disable the APP verification for Guildwars * completly

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Customer service issue
Reported by GetHuman4502269
Mar 21st, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 6 others
0 customers following this
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Account holder name
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Email address on the account
Billing address

Timeline

GetHuman4502269 started working on this issue
Mar 21st, 2020 9:57am
GetHuman4502269 indicated the issue is not fixed yet.
Mar 21st, 2020 2:20pm
GetHuman4502269 indicated the issue is not fixed yet.
Mar 21st, 2020 5:15pm