I want to redeem points but when I enter my phone number I get the response 'There was...

GetHuman-siskee's Points Redemption issue with MyPoints from May 2021

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The issue in GetHuman-siskee's own words
I want to redeem points but when I enter my phone number I get the response 'There was a problem sending your verification code. Phone verification failed. Member has exceeded number of attempts.'*This is the only phone I have now, *** ***-*****I have had an account for many years and have never had a problem. Can you maybe verify through an email? I need to get this $** Walmart ecard, it is hard times now :(

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MyPoints

Points Redemption issue
Reported by GetHuman-siskee
May 11th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 304 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-siskee started working on this issue
May 11th 6:37pm
GetHuman-siskee indicated the issue is not fixed yet.
May 11th 11:25pm

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