MyPoints Customer FAQ

To change your email address on MyPoints, log into your account first. Then, navigate to "Account Settings" usually in the top right corner of the homepage under your account name. Once you're in the Account Settings, find the "Email Address" section. Here, you can update your email address. After entering the new email, be sure to save your changes. Please also bear in mind that you'll need to verify your new address via an email MyPoints will send to that address. Check your email's inbox, and click on the verification link to finalize the change.

We're sorry to hear about this issue. Any abrupt changes in your points balance definitely needs to be addressed. If you believe that unauthorized transactions have been made on your account, we recommend that you change your MyPoints account password immediately for security purposes. You can then alert the MyPoints customer support team about the issue. They will look into your account history to verify any discrepancies and possibly recover lost points.

We're sorry to hear about your issue. You can recover access to your MyPoints account by using the password recovery option on the Login Page. Click on "Forgot Password" then enter the email linked to your account. You will receive a link to reset your password. If your registered email account has also been compromised, please create a new email account and contact MyPoints Customer Service to update your information and regain control of your account. Please remember to secure your email and MyPoints account with strong, unique passwords.

We apologize for the inconvenience. When you request a gift card from MyPoints, it should typically arrive in your email within 10 business days or less. If it has been longer than this timeframe, there may be a problem. Please be sure to check your junk or spam folder, as the email could have been filtered there. If you still cannot find it, it's possible that there may have been an issue with the email address you provided or with the delivery of the email itself. We recommend reviewing the email address associated with your account. If everything appears to be correct, the issue might be on our end and we will strive to resolve it as soon as possible.

Yes, residents in the state of North Carolina can use the MyPoints app. The MyPoints rewards program and app is available to users in the United States, inclusive of all 50 states. So, regardless of whether you're located in North Carolina, New York, California, or elsewhere in America, you should be able to accumulate points for online purchases, surveys, watching videos, and other activities if the tasks are available and you meet the eligibility requirements. Please ensure that your app is updated regularly for the best user experience.