I sent in my extra escrow payment to pay off the shortage and you applied it to princip...

GetHuman-lewisle's customer service issue with Mr. Cooper from October 2018

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The issue in GetHuman-lewisle's own words
I sent in my extra escrow payment to pay off the shortage and you applied it to principal *despite that I addressed it to the exact department as you told me*. Totally UNACCEPTABLE !!!!**Fix this immediately I am NOT paying an extra *** a month because of YOUR INCOMPETENCE!!!! This is going to mess up an application that I currently have put for a different property now thanks to your incompetent unacceptable lack of customer service.
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Mr. Cooper

Customer service issue
Reported by GetHuman-lewisle
Oct 15th, 2018 - 2 mons ago
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GetHuman-lewisle started working on this issue
Oct 15th 12:21am