When closing firefox, I MUST first click on the home page icon on each tab I have open...

GetHuman-opalfire's customer service issue with Mozilla Firefox from June 2018

Help with my Mozilla Firefox issue
The issue in GetHuman-opalfire's own words
When closing firefox, I MUST first click on the home page icon on each tab I have open before closing. If I don't do this, when I open firefox again, the window opens but then does nothing and I get "firefox not responding" or it's trying to restart the previous session. Other times it gives me a box that has * choices in it: "restore previous session" or "start new session". I try to click on "start new session" but nothing happens. I have to close firefox and start again only to have the same thing happen. Finally after * or * tries, it gives me * different choices: "open in safe mode" or "refresh firefox". **All I want is for firefox to ALWAYS open a new session no matter how I close it the previous time.
GetHuman-opalfire did not yet indicate what Mozilla Firefox should do to make this right.
I have an issue with Mozilla Firefox too
How GetHuman-opalfire fixed the problem
I uninstalled Firefox and then reinstalled it.
Please help with my Mozilla Firefox issue
Do you have a customer issue as well?
We can help you get Mozilla Firefox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Mozilla Firefox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mozilla Firefox

Customer service issue
Reported by GetHuman-opalfire
Jun 9th, 2018 - a yr ago
I have an issue with Mozilla Firefox too
Seen by 4 customers so far
Similar issue to 408 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
GetHuman-opalfire started working on this issue
Jun 9th, 2018 6:05pm
GetHuman-opalfire confirmed the issue is fixed. Hooray!
Jun 13th, 2018 7:27pm