Here is what I have dealt with for over * weeks. I want to continue the service. But Mo...

GetHuman2645304's customer service issue with MoviePass from March 2019

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Here is what I have dealt with for over * weeks. I want to continue the service. But MoviePass took my money and my service.*Last chat with them:***Sunday, March **, *****Hi, how can we assist? ***:** AM*Please help me!***:** AM*Before we begin, we need some more information.***:** AM*What's your name?***:** AM*Jeanne***:** AM*What's your email?***:** AM******@***.com***:** AM*Are you a prospective or current user?***:** AM*Current Member***:** AM*Which of the options below best describes your concern?***:** AM*Other*Something Else***:** AM*Okay, thanks for the information. We are going to route you to an agent. You will receive an email once an agent handles your request.***:** AM*We didn't get enough information from you in your message to route you to the correct team. Please help us out by selecting one of the following types of issues. You can see additional options by selecting "Other*Something Else".***:** AM*Other*Something Else***:** AM*Please select from these additional options to narrow down your concern. Please note, choosing "Other*Something Else" a second time will not allow us to route your issue correctly. Unfortunately, because of this, expect a reply in around ** hours.****:** AM*Other*Something Else***:** AM*Could you please provide us a bit more info on what help you need?***:** AM*Skip***:** AM*Okay, your inquiry will be responded to when an agent is available. No need to keep the chat open. When an agent rsponds, you will reiceve an email notification to reopen chat. ***:** AM*Hi Jeanne,**Thank you for contacting Movie Pass. I will do my best to assist you with your issue.***:** AM*May you tell me about your concern?***:** AM*Are you there***:** AM*Yes, I'm here Jeanne***:** AM*My credit card company changed our expiration date.***:** AM*You can change the credit card used for your MoviePass account in the app! To do so tap on Account in the lower right corner. Once on that tab, tap on "Account Details" and then "Plan & Billing info". From here, you can either enter your new credit card info, or take a photo of the card to automatically enter the numbers.***:** AM*MoviePass has a msg pop up saying my credit card won't work. Contact customer service.***:** AM*Your account is showing as past due in our system. Please update your credit card in the MoviePass app.**To do so, tap on Account on the bottom right of the Moviepass app, followed by Account Details and then Plan and Billing. From here you can update your credit card information. If you are still experiencing issues with your account after updating your credit card, you can respond to this email or live to chat us from the FAQ portion of the app!***:** AM*What you typed doesn't work. It says it has but then goes back to old number.***:** AM*I understand and I really appreciate your patience as we look into this matter. I am escalating this to our next tier of support immediately. Please be on the lookout for our followup.***:** AM*No one will change it. My date changed from **** to ****. One digit.***:** AM*I was escalated a week ago. Nothing.***:** AM*Date should be ****.***:** AM*Why can't you change it***:** AM*I.yried to uninstall the app and install again. For * days it doesn't do anything.***:** AM*A friend downloaded the app. Why can't I***:** AM*Are you there?***:** AM*You must be in the Philippines.***:** AM*Why don't you answer me?***:** AM*Powered by Helpshift
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Customer service issue
Reported by GetHuman2645304
Mar 31st, 2019 - 6 mons ago
I have an issue with MoviePass too
Seen by 23 customers so far
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Mar 31st 7:01am
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Mar 31st 7:02am