I wasn’t able to purchase my movie ticket at the ticket counter and also wasn’t able to...

GetHuman-jsthilai's customer service issue with MoviePass from July 2018

Help with my MoviePass issue
The issue in GetHuman-jsthilai's own words
I wasn’t able to purchase my movie ticket at the ticket counter and also wasn’t able to check in using the app. I heard from another movie pass customer who was there that day and on the phone with somebody from customer service that their entire system was down including Disney Parks and Disney rewards. That is totally unacceptable. If this occurs again or if the situation is not resolved satisfactorily, I’ll probably cancel my subscription. I might go with AMC A-List Stub instead. Their subscription service sounds much more appealing. I’ll be able to watch * movies a week in Dolby Cinema or IMAX or *D and of course standard *D for $***month. I’ll also be able to make online or in-app reservations to see the movies without having to be within *** yards of the theater location. Please fix your issues ASAP or I’m gone.

GetHuman-jsthilai did not yet indicate what MoviePass should do to make this right.

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MoviePass

Customer service issue
Reported by GetHuman-jsthilai
Jul 7th, 2018 - 4 years ago
Fixed
GetHuman-jsthilai shared how to fix
Seen by 6 customers so far
Similar issue to 1239 others
0 customers following this
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Timeline

GetHuman-jsthilai started working on this issue
Jul 7th, 2018 12:13am
GetHuman-jsthilai indicated the issue is not fixed yet.
Jul 7th, 2018 1:59am
GetHuman-jsthilai confirmed the issue is fixed. Hooray!
Jul 8th, 2018 4:20pm