I have had movie pass, lost my wallet and had to get new credit cards and new moviepass...

GetHuman835420's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
The issue in GetHuman835420's own words
I have had movie pass, lost my wallet and had to get new credit cards and new moviepass card. Did this a few months ago. june **th I had to reset my phone back to factory settings which wiped everything out. I set up the moviepass and couldn't get the login to work. I requested a new password. Everything worked fine until I went to the theater today and it wouldnt work. I now realize that my movie pass account is using my old moviepass card which I lost when I lost my wallet and my current (replaced) credit card. I need my account to be using movie pass ****************. My e-mail address is *****@***.com. The moviepass card ending in **** is the one that I lost months ago. My current credit card ends in ****. My name is michael connelly. My other account is *****@***.com it might be *****@***.com. Thank you for your help.
GetHuman835420 did not yet indicate what MoviePass should do to make this right.
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Wait for a new card
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MoviePass

Customer service issue
Reported by GetHuman835420
Jun 30th, 2018 - 10 mons ago
I have an issue with MoviePass too
Fixed
Seen by 8 customers so far
Similar issue to 1104 others
0 customers following this
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Timeline
GetHuman835420 started working on this issue
Jun 30th, 2018 12:26am
GetHuman835420 indicated the issue is not fixed yet.
Jun 30th, 2018 3:08am
GetHuman835420 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 7:06pm
GetHuman835420 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 7:07pm
GetHuman835420 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 10:03pm
GetHuman835420 indicated the issue is not fixed yet.
Jul 3rd, 2018 12:14pm