On June **st my fianc* and I went to movies. MP app would NOT let me "check in" It pr...

GetHuman-marcdeut's customer service issue with MoviePass from June 2018

Help with my MoviePass issue
On June **st my fianc* and I went to movies. MP app would NOT let me "check in" It prompt me to show ticket verification. My fianc* had no problem with her card. Both MP cards are under my name. I pay for both. She checked in and used her card n*p. I on the other hand, and this was not the first time this has happened, had to PAY for my ticket as my MP card was once again declined. I had this issue before and was told the problem was solved. I am so frustrated! I*we have both tired contacting MP thru the app and there is no reply whatsoever. My MP card *is **** **** **** ****.*My phone number is ***.***.****.*I need my credit card credited for the money I had to pay to see the movie. I have a copy of the ticket stub to show you.*PLEASE...this is becoming a nightmare! Just credit my card on file please!*PS my fianc*s card ends in *****. Shawn Abbott.
I trust that MoviePass will make this right and come up with a resolution that is fair.
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MoviePass

Customer service issue
Reported by GetHuman-marcdeut
Jun 25th, 2018 - 2 mons ago
I have an issue with MoviePass too
Fixed
Seen by 10 customers so far
Similar issue to 1039 others
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Timeline
GetHuman-marcdeut started working on this issue
Jun 25th 4:41pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 25th 5:52pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 25th 10:32pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 26th 6:01pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 26th 6:02pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 26th 6:09pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 28th 5:54pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 28th 5:57pm
GetHuman-marcdeut indicated the issue is not fixed yet.
Jun 28th 7:15pm